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Nothing but trouble since takeover of Capital Bank. They even "lost" a cash deposit, and basically told me I was assumed to be dishonest until I produced the receipt (which I fortunately located), even if they found extra cash laying around I guess.

Deposited checks are being held like I am a new account (been with Cap Bank 3 years), and anything over $200 deposited in ATM is held now; even checks I deposit that are drawn on Capital Bank are subject to hold and suspicion.

Deposits don't show up within minutes in the app or the website, takes till next business day. I was told this is just the way it is with First Tenn. The app is crap, so I just squint at the tiny website on my phone to check my balance, and on top of it all my personal account was pushed over to a "business" account, no one can tell me why nor why I need the useless "business" features in my app, cant just look anymore and see your available balance. Now there are duplicates in pending and in the register, good luck telling what you actual balance might be.

Everyone says "I'm sorry please bear with us during this transition..." BS how many months will it take to change over.

And even when its done, this is no longer friendly Capital Bank, its "First Tennessee, we think we are f*&NG Wells-Fargo now". Thank you for ruining a good bank.

Reason of review: Poor customer service.

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I agree it a mess because my account was suppose to have plenty of funds and i believe they are not responsible enough and to careless to know what they are doing I feel like they are draining mu funds out can't even pay my other bills i feel like i shouldn't be over draft because I have to cheeks that is suppose to cover my bills and know all of a sudden I don't have any funds that's just B.S. I just feel like something is going on with that bank. that my opinion.

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