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I have been a loyal First Tennessee customer for years. The problems started back in 2009.

I would appear at the drive-in window and see the same grumpy teller, (that would leave in a couple of months.) I presented my account I.D. card, and attempted to cash a check. I NEED TO SEE YOUR DRIVERS LICENSE! She said: Unless we know someone well enough to assume responsibility in the event of a forged check?

Must show I.D.. This grumpy woman had seen at least 8 thousand dollars worth of deposits! A year later I was injured on the job, fell behind on my bills, but never was late on a Visa payment issued through the bank. I appeared at the bank, and walked in to the counter.

I needed to cash a check issued through my workman comp insurance. After ten years, nobody remembered me, and they flat refused to cash my check. They said I could deposit it, but the funds would be subject to a TWO WEEK HOLD! I had bills to pay, and the wolves were howling!

I asked for my loan officer, but she was off that day. I went and opened an account with BB & T, they took great care of me. I have never had an issue. I kept my First Tennessee account open, and continued to make timely payments on my Visa account.

Then I received a letter in the mail informing me that my Visa account was closed. The only reason given was: adverse credit reports. I was running errands, and needed to cash a monthly Comp check. The teller advised me: You do not have enough money in your account to cover this check.

I ran all the way across town, and BB & T, cashed my check with a smile. In conclusion: First Tennessee Bank, is failing. They are losing customers, and accounts more, and more, every day. They treat their employees like dirt, and they do not pay them well.

It seems as though, the corp move to MEMPHIS was the act that brought about an unwelcome change. "Relationship Banking" is a joke, for a corp slogan. If it is, it must be like having a bad girl-friend. I called the corporate office today, in hopes of speaking in person to a corp rep..

You can't do that. You must write, or go on line. OK, FIRST TENNESSEE! I am ON-LINE now!

What once was a Bank that treated you like a good neighbor? Now, is a bunch of BIG CITY, stuffed shirts, who treat customers like trash. One more thing: Thanks for mailing me, (and charging every single shareholder) for a "Bruce Pearl Bobble-head" doll! Although I love my Vols very much!

I plan on taking mine skeet-shooting in Auburn!

Reason of review: Poor customer service.

Monetary Loss: $10000.

Preferred solution: Let the company propose a solution.

Location: Morristown, Tennessee

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I AM ANOTHER VERY UNHAPPY CUSTOMER. THIS IS MY STEP-DAD'S STORY.

FIRST TENNESSEE STAND: POLICY BEFORE CUSTOMER

IN THE BOOK DIVERGENT, SOCIETY'S MOTTO IS "FACTION BEFORE BLOOD." EVEN IF IT MEANS KILLING YOUR FAMILY WITHOUT EXPLANATION.

THIS FITS FIRST TENNESSEE PERFECTLY WHEN IT COMES TO THEIR SACRED POLICIES. THEIR MOTTO IS "POLICY BEFORE CUSTOMER."

It doesn't matter if the policy hurts their own customers, takes advantage of their customers and is based on GREED. Please read my story about my step -dad and what they did to him.

CLEVELAND, TN: My stepdad had to have copies of checks written to my Mom's caretaker.

He needed the information for the VA hospital in which he gets much of his medical care free of charge. The VA thought he had a large increase of income because of checks sent to him by his insurance company to pay my mother's caregiver. They gave him the time period that they needed copies of his checks, but he looked and looked for the statements and was not able to find them. So he asked his bank of several years, 1ST TENNESSEE, to copy the checks for that period of time so that he can prove that the insurance money was used to pay the caretaker.

They told him it would cost him about $50 because those records were on microfiche. He didn't want to pay it, but had to have the records. He goes back another day to pick up the copies and they told him politely that he was being charged for 186 copies and that they would debit his checking account for $594.00!!!!!!!!!!!!!!! Did the bank bother to give him a courtesy call to confirm his request before charging him $594.00??

NO! Would that have been the decent thing to do? YES! Does this show how much they care about their customers?

YES! He just walked out not knowing what to do or think. He went home saying, "Surely, they won't charge me $594.00." Of course, I am thinking, "Yes, they will charge you!" The following day, after he returned most of the copies and REQUESTED AND PLEADED for them not to charge him $594.00, they took back the copies he didn't need and charged him $186.00. HOW NICE!!

BULL!!! Their policy is to charge $3.00 a copy-OUTRAGEOUS!!!! So I nicely called them (it was NOT a nice call) and they reminded me how nice they were to reduce it to $186.00. Of course he is still paying $3.00 a copy.

They repeated over and over how unfair it would be to break the policy and give him a break. I replied, "The policy if unfair!" So the next day I called the manager over all the local branches of 1ST TENNESSEE to try to reverse this SCAM. Please note that it is evident that the only people that may need to have microfiche copies are those that are beyond the years of computer technology or those that are too poor to have internet. These are the easiest customers to take advantage of.

Anyway, back to my phone call to the district manager. The district manager said she would get back with me. She left me a message. Her last words were, "It is the fair thing to do in charging him $3.00 a copy, so we stick by our policy and that is our decision." So cold!

Next step: I went to the First Tennessee face book page and contacted Customer Solutions which represents corporate First Tennessee.

They listened to my story and I finally thought that they may give him a waiver. They got back with me in two days and stated the same, the absolute same quote: "It is the fair thing to do, so we stick with our policy.

That is our decision." After this call, I became discouraged and have not called the name of the next person that Customer Solutions gave me because I know it is more important to stick with policies that take advantage of their customers, than it is to actually take a personal look at their customer and at what is right. I asked every First Tennessee manager and customer service representative that I have talked to "Do you think this policy is fair?" None of them would answer this question

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